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WordPress fix WordPress Update – lost account info

Discussion in 'Misc WordPress Requests' started by srstash13, Oct 18, 2017.

  1. srstash13


    WordPress Update – lost account info, by srstash13

    I want to start the post by saying I have not used WordPress before and am pretty unfamiliar with the workings.

    I recently inherited a club website run through WordPress. I logged in with the credentials given to me. On the first page when logging in, I was prompted to update WordPress to 4.7.3. It warned me the site would be in maintenance mode during the update.

    I clicked the link, but the whole browser sort of froze, and I had to close it. Now, our website is broken and when I try to log in, it claims there is no user with those credentials. I know the credentials should work because I had used them to log in the first time.

    Clearly interrupting the update really messed up the site – but I have no idea how to go about fixing it if it won’t even let me log in. Please help!!

    WordPress Update – lost account info

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