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WordPress fix Unable to login to WordPress.org, “Lost Password” doesn’t work

Discussion in 'Misc WordPress Requests' started by Ben, Jan 21, 2018.

  1. Ben

    Guest

    Unable to login to WordPress.org, “Lost Password” doesn’t work, by Ben

    Hello,

    I just tried to login to my wife’s WordPress.org account to update her website but the login didn’t work, using either username or email address. When I try the “Lost Password” option it says “ERROR: There is no user registered with that email address.” for either the username or email address we’ve always used to login to WordPress.org. I have to post this support request from my account because I can’t login to her account.

    So wtf is going on here? It’s like her WordPress.org account has been deleted completely, however her site is still up and visible at saramears.org. At this point there’s no way to work on her website due to the login issue, and seemingly there is no way to contact WordPress support about WordPress.org problems, which seems like a big problem. I’ve been in support chat with someone on WordPress.com, but they’ve told me they can only deal with WordPress.com issues, not WordPress.org. I seems like there’s no way to email support at WordPress.org and this forum is the only viable support channel.

    Has anyone else experienced this login and lost password rejection? It’s extremely frustrating and at this point we’re looking at ditching WordPress and switching to Squarespace instead. Any help (especially from WordPress itself) would be greatly appreciated, thanks for your time.

    TLDR, I can’t login to my WordPress.org account, lost password doesn’t work, I have to stop using WordPress soon unless this issue gets solved.

    Unable to login to WordPress.org, “Lost Password” doesn’t work
     
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