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WordPress fix SEO company gaining unauthorised access

Discussion in 'Misc WordPress Requests' started by etiennette, Nov 1, 2017.

  1. etiennette


    SEO company gaining unauthorised access, by etiennette


    I was hoping you might be able to help. We used a SEO company for a while but then decided that we did not want to continue their services. We advised them and cancelled within the agreement terms.

    The issue is that even though we have at various times: deleted their user login, changed passwords, changed their user type to subscriber only, and changed FTP passwords
    They are somehow able to reinstate their user account, regain access, or change their user type to editor and schedule new posts.

    I cannot work out how they are doing this, and have deleted all inactive plugins, gone through to see if there was a plugin that was granting access, etc.

    How can I block them from accessing the dashboard (or maybe they are posting remotely?) as they keep sending invoices for the “work” that they have done, even though we have advised them many times that we have cancelled and will not pay for the unauthorised “work”.

    Is there a back-door that they are using to gain access???

    Thanks, I hope you can help me with a solution to this problem!

    SEO company gaining unauthorised access

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