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WordPress fix Reply To: Media upload error for pictures and videos

Discussion in 'Misc WordPress Requests' started by Jackie McBride, Jan 2, 2018.

  1. Jackie McBride

    Guest

    Reply To: Media upload error for pictures and videos, by Jackie McBride

    Hello again, bseidner. Please edit your wp-config.php file & change wp_debug from ‘false’ to ‘true’. Then try to upload a pic or a video & see if you notice any error messages. If so, please paste them to your next reply. This is a security risk, so please change it back to ‘false’ again when you’re done.

    Next, please log into your hosting provider’s control panel & see if it has an aplet called ‘Errors’ or ‘Error logs’. If there are entries that correspond to the dates you’re having errors, please feel free to paste them to your next reply as well.

    Also, please look in your WordPress folder & any subfolders for files called error.log or error_log. Again, if there are entries corresponding to the dates on which you’ve experienced these errors, you can paste them to your next reply.

    When pasting, please enclose entries in , ie,

    line 1
    line 2

    Also, might we please see your .htaccess file?

    Lastly, if all else fails, I’d be happy to arrange a staging area on my server so we can test your hypothesis that this is a hosting issue. I’ve done this for folks before, & often it proved beyond a shadow of a doubt that indeed the issue was w/the hosting provider.

    Reply To: Media upload error for pictures and videos
     
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