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WordPress fix Reply To: image files in media

Discussion in 'Misc WordPress Requests' started by Jackie McBride, Oct 17, 2017.

  1. Jackie McBride

    Guest

    Reply To: image files in media, by Jackie McBride

    Hello, jenhartney, & welcome. First, it might be really helpful if you’d provide a site url, & especially 1 that contains an image that’s not working.

    1 thing we often urge folks to do in situations like this is to temporarily deactivate all plugins. If that solves the problem, then we reactivate 1 by 1, each time uploading an image until the problem recurs again, at which time we know we’ve found the plugin that’s at fault. If that does not help, then we generally ask folks to switch to a default theme (they begin w/the word ‘twenty’) on a temporary basis to see if that solves the problem. If it does, then the theme vendor needs to be notified so that perhaps s/he can provide a fix. Otherwise, you’ll likely need to find a new theme.

    If you can look through your site’s files, either by using your hosting provider’s file manager (it’s usually found in the control panel) or by using an FTP client like Filezilla, there are often files called error_log or error.log. If any of these contain recent errors, you may which to paste them here for our inspection. Please enclose these in , ie,

    line 1
    line 2

    If all of that is not helpful, then we generally suggest that folks open their wp-config.php & change wp-debug to ‘true’ instead of false. This is a security risk & should be changed back immediately after attempting to upload a file, but at least you might get an error message that will let you know where the problem lies. Lastly, some hosting provider control panels actually contain an applet that lists the last 300 or so errors. If yours does, again, you can paste the contents in your next reply for us to look at if you can’t figure it out.

    Also, some hosting providers have a control panel aplet that allows you to change your version of PHP, along w/its settings. It’s generally called ‘PHP Version’. You may wish to adjust the settings called max_upload_size & max_post_size to an appropriately high value.

    This is a long post. I apologize. Please take the steps in order, 1 by 1, & it won’t feel quite so daunting. Please let us know if you need instructions on how to do any of this. Unfortunately, hosting provider control panels are not standardized, so we may or may not be able to provide specific instructions for your particular situation.

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