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WordPress fix Reply To: I cannot login to my site

Discussion in 'Misc WordPress Requests' started by staartmees, Jan 20, 2018.

  1. staartmees


    Reply To: I cannot login to my site, by staartmees

    The problem is your theme Flatsome. Access your files using FTP or the Filemanager from your hosting, rename in wp-themes flatsome to e.g. xx-flatsome
    First update your wordpress to the latest version 4.9.2 to eliminate security risks.

    Since that is a commercial theme or plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.


    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Reply To: I cannot login to my site

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