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WordPress fix Reply To: Can no longer login to update my website

Discussion in 'Misc WordPress Requests' started by Kim White, Jan 16, 2018.

  1. Kim White

    Guest

    Reply To: Can no longer login to update my website, by Kim White

    Hi Sonia,
    WordPress is a program that runs on your web server. (wordpress.org has no access to your personal account). I see your account is hosted on HostGator. You will need your access your account with them to fix these 2 issues.

    You will have to go into the backend (through FTP or file manager) and disable the ultimate-social-media-plus that causing your site not to load.
    See http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

    One way to reset your password is to access your database and change the email address for your user account to one that is working. Then you should be able to get your reset emails.
    Here are some more ideas to set-reset your password depending on how much you can get in your account. https://codex.wordpress.org/Resetting_Your_Password

    Reply To: Can no longer login to update my website
     
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