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WordPress fix Reply To: Can’t see the wp-installation folders in FTP

Discussion in 'Misc WordPress Requests' started by Jens DEV Beule, Nov 6, 2017.

  1. Jens DEV Beule


    Reply To: Can’t see the wp-installation folders in FTP, by Jens DEV Beule

    Dear elisa85

    Thank you for reaching out to the support forums! I have taken a look at your problem and website mentioned with your question. It seems like your website is showing just fine to the common visitor. No panic! We can solve this together.

    The wp-config.php file
    The general purpose of this file is that your installation can connect to the required instances (e.g. databases). As if your website is showing fine that shouldn’t be the problem.

    Access permissions
    The inconvenience that you can’t see the wp-conifg can be because you don’t have enough permission in your FTP-account given by the server administrator or your hosting provider. Same explanation is coming to terms at the server refusing you to upload images.

    To resolve this problem I have to know if you have installed WordPress trough a one-click installation platform or downloaded and installed it by yourself. I could help you more fluently if you are able to provide some screenshots of the errors you are getting.

    I would ask you kindly to provide me with the asked information to ensure a quick and effective solution to your problem.

    Reply To: Can’t see the wp-installation folders in FTP

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