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WordPress fix Reply To: Account hacked; changed username

Discussion in 'Misc WordPress Requests' started by lisa, Jan 4, 2018.

  1. lisa


    Reply To: Account hacked; changed username, by lisa

    having a backup is important. not sure what is creating the situation of not able to download the backup.

    if suryanata has the setting of the original administrator, it may be a challenge to make the changes to this user’s capability from the dashboard.

    sounds like sanfranista might now be an additional administrator

    is the unauthorized user’s email address still present in general settings or in the users area?

    you might find that changes will be possible if you are able to get to the database.

    is your email address listed in the general settings area?
    do not modify until you are sure that the “unauthorized” user is not going to get an email notification of the change or similar.

    Reply To: Account hacked; changed username

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