Divi WordPress Theme
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WordPress fix new admins don’t see dashboard

Discussion in 'Misc WordPress Requests' started by germars, Mar 28, 2018.

  1. germars


    new admins don’t see dashboard, by germars

    I have a strange issue. I created two new administrators for clients recently and when they sign in, they get a white screen with

    Sorry you are not allowed to access this page.

    However, if you look at the addressbar, they are at https://harveylakeland.com/wp-admin.php. So if I delete the admin.php, they get the page with the black toolbar across the top and can get into the site in a convoluted way of clicking Edit page, and then they see that page for editing and can see the rest of the dashboard.
    I’ve deactivated every plugin, and that didn’t help, and I’ve had this issue before with a different theme, so I know that it isn’t the theme.
    I am an admin and I am fine, and the old administrators we removed were able to get in, it is only newly created admins. Anyone heard of this?
    Wordpress is up to date, plugins up to date.
    Theme is DIVI (but I had this issue with a Builder- iThemes Theme before)

    new admins don’t see dashboard

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