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WordPress fix IP address changed

Discussion in 'Misc WordPress Requests' started by strasserccs, Nov 29, 2017.

  1. strasserccs


    IP address changed, by strasserccs

    A third party manages our wordpress.org account.

    We received an email that they changed our server, and at that point we lost access to the website on our wordpress editor. They provided us with the new IP address, but no further instruction.

    When we try to access to the website in a web browser it requires authentication via an unknown username and password.

    The third party company “Nail Soup Media” is not replying to our calls or emails, and it has us quite worried. I updated the IP from the GODADDY DNS side, but it doesn’t seem to have done anything.

    What more can we do? Any suggestions would be greatly appreciated.

    IP address changed

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