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WordPress fix cannot access PDF or MP3 media files

Discussion in 'Misc WordPress Requests' started by feh33, Mar 18, 2018.

  1. feh33


    cannot access PDF or MP3 media files, by feh33

    I’ve been unable to fix this issue for a few weeks.

    I was able to access and download PDF and MP3 files from my site. I am now unable to access them. Looking in the FTP all the files are still present and their read/write permissions seem ok (604). All pictures (jpg) are still accessible from the same media upload folders (and same permissions).

    From the media library itself if I click view attachment page for any PDF or MP3 it shows (as jpg..) – example –


    but if I click onto it an error occurs. “Oops! That page can’t be found.” 404 error?
    The same error when anyone tries to download the files.

    This is for all PDFs and MP3. What else would be stopping access? It was suggested to look at the error log but I am on hosted wordpress and do not have access to the cpanel to find the file manager folder….

    Any help in getting access via the webpage so people can download these files off my site would be good. It worked fine until one day it didn’t… and not sure what changed.

    cannot access PDF or MP3 media files

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