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WordPress fix Can’t Log Into Wp-Admin

Discussion in 'Misc WordPress Requests' started by neffero, Oct 12, 2017.

  1. neffero


    Can’t Log Into Wp-Admin, by neffero

    Hello guys. I was recently hacked. My hosting provider restored a version of WordPress from 09/24/17. I tried to log into wp-admin of this WordPress version of my site but even with the correct credentials (verified from CPanel database), WordPress tells me that the password is incorrect.

    I have not tried resetting or changing the password from the database from fear something will go wrong. I tried to click e-mail me anew password from the wp-admin page, but something is fishy. It sends my to my own website asking for my e-mail to send me the new password. Why would it through this directly from my site? I don’t feel safe putting my e-mail in what could potentially be my hacked website. The certificate was also removed from my site (I’m guessing by Google since it may not be a safe site).

    What do I do at this point? I want to log in so I can download a plugin to scan the 09/24/17 WordPress site and verify that it is clean, but it won’t let me log in. I scanned the back up of my most recent version of the site (which is no longer up on the web), and it was riddled with viruses. I discovered this after scanning with 5 different antivirus programs. I don’t think I can safely restore that version anymore.

    I am new at this and this is my first website, I am in over my head and have no one to speak to. Please don’t refer me to the same 5 WordPress articles that give me the most basic information to solve this problem. I’ve already tried the solutions and they aren’t much help. I need more help but don’t know where to get it.

    Thank you.

    Can’t Log Into Wp-Admin

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